SmarterTools is committed to protecting the privacy of our customers, partners, and Web site visitors.
Collected Information
We may collect information about your interaction with SmarterTools sites and services. For example, we
may use Web site analytics tools on our site to retrieve information, including the site you came from, the
search engine(s) and the keywords you used to find our site, the pages you view within our site, your browser
add-ons, and your browser's width and height, etc. We may also use cookies to collect information about the pages
you view, the links you click and other actions you take on our site. Additionally, we collect certain standard
information that your browser sends to every Web site you visit, such as your IP address, browser type and language,
access times, and referring Web site addresses.
SmarterTools also collects and retains information you submit to us, including the email address of
individuals that post messages to our community forums or communicate with us via email. It is up to
you whether to submit information to us and how much information to provide. If you choose to become
a SmarterTools customer or partner, we may ask for other personally identifiable information, and/or
information used to monitor performance and protect our intellectual property rights. This additional
collected information is defined in the software End User License Agreement (EULA), Partner Agreement,
Terms of Service Agreement, or other related documentation.
If individuals submit resumes or employment applications online, we may ask for specific contact information,
such as name, address, phone number, email address, and employment history. This information is collected and
used to assess the individual’s qualifications for an open position within the company.
Use of Collected Information
SmarterTools collects and uses your information to operate and improve our site and services. These uses
may include providing you with more effective customer service; making the site easier to use by eliminating
the need to repeatedly enter the same information; performing research and analysis aimed at improving our
products, services, and technologies; helping to diagnose technical problems; and other business functions.
We may also use your personal information to communicate with you. We may send certain mandatory service
communications such as welcome letters, billing reminders, information on technical service issues, and
security announcements. We may occasionally send emails to our customers regarding new features and upgrades
to our products. Customers wishing to opt out of such emails can modify their subscriptions by using the
Mailing Lists link in the left-hand menu of the Account Management section of the SmarterTools Portal. Customers
are responsible for maintaining the confidentiality and security of their user registration and passwords.
We do not send email to non-customers, except in cases where those email addresses are used as points-of-contact
when a product or service is ordered, trial licenses are issues, technical support is required, or information
is requested.
Disclosure of Personal Information
Except as described in this statement, SmarterTools will not disclose personally identifying information
about our customers to third parties without consent. We may share information regarding license verification,
validation, and upgrade services to registered partners of SmarterTools. We may access or disclose information
about you when it is required by law, such as pursuant to a subpoena or other judicial order, to enforce our
agreements of policies governing your use of SmarterTools products and services, and/or to protect our
intellectual property rights.
Security of Personal Information
SmarterTools is committed to protecting the security of your personal information. We employ industry-standard
security measures to protect the loss, misuse, and alteration of the information we collect. For example, we
store the personal information you provide on computer systems with limited access, which are located in controlled
facilities. When we transmit highly confidential information (such as a credit card number) over the Internet we
protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. While on a secure page,
site visitors will notice a security icon on the bottom of the visitor’s browser.
Changes to Our Privacy Policy
SmarterTools’ privacy policy may change from time to time. When we post changes to this privacy policy, we
will revise the “last updated” date on this page.
Contacting SmarterTools
SmarterTools welcomes your comments regarding this privacy policy. If you have questions about our privacy policy,
the practices of this site, or your interactions with SmarterTools, please contact us by emailing
sales@smartertools.com or calling us toll-free at 877-357-6278.
Upon request, we may provide site visitors with access to all information (including proprietary information)
that we maintain about them. Please contact our sales department to request and/or correct this information.
Our postal address is:
SmarterTools Inc.
1903 W. Parkside Lane
Suite 106
Phoenix, AZ 85027